Shipping Policy

Last updated November 16, 2022

This shipping policy for TR Innovations LLC ("Company," "we," "us," or "our"), describes our shipping terms and conditions for all product orders from our website, cheerchalk.us.

 

Summary

We process all orders within 1 business day of you placing your order online. Once we have shipped your order, you will no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, please contact us at your earliest convenience. 

 

Shipping times and estimated delivery

The estimated shipping times and delivery dates listed on our website are estimates only and subject to third-party handling. Most orders are delivered within 2-6 business days in the U.S. International orders typically take 1-4 weeks to deliver and may take longer due to unusually long distances and international customs. We promise to take every reasonable effort to ensure your order is delivered in a timely manner, however, we do not make any guarantees, warranties, promises, or commitments in regard to shipping times or estimated delivery dates.

 

Lost shipment

If carrier tracking indicates that one or more items were lost in transit, you may make a written request for reshipment. All claims must be submitted no later than 30 days after the estimated delivery date.

 

Damaged shipment

Please inspect your order upon receipt and inform us immediately of any wrong, missing, damaged, or defective items. For information about returns and refunds, please review our Return Policy.

 

Order confirmation, cancellation, and discretion

All order confirmations are subject to TR Innovations LLC’s sole discretion. We retain the right to cancel and fully refund any and all orders in the event that we suspect fraud, invalid or incorrect shipping information, invalid or missing payment information, or any other reason we deem reasonable to cancel and not fulfill an order. In the event that we cancel and do not fulfill one or more of your orders, a full refund will be issued, and you will not be charged for any order cancellations.